KV
Kim V
1 reviews | Active since Oct 2022
26 Oct 2022, 18:59
Horrible Vox experience
I’ve been with Vox for over 2 years and have never had a problem. I discovered that I could get the same package cheaper from another telecommunication company and cancelled my Vox subscription. I explained that I would like to continue with Vox if they could match the new company’s cost (which is 400 rand cheaper). They refused. The next day my fibre stopped working although they said I still had a month with them. I called more than 5 times to log a fault and was told some garbage story about the problem not been them. I am not going to be paying for the month of November since I had no service. It is very sad that after being such a loyal customer and never once missing a payment that I had to be treated this way. Be careful of them. And remember that you can save lots of you shop around before just signing up with them. The company I am moving to is reputable and I’ve been using them for my cell service with no problem for the last 20+ years.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
26 Oct 2022, 20:32Good day, Kim V
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Best regards,
Vox Telecom's reply26 Oct 2022, 20:32
Official
Good day, Kim V
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly provide us with the Vox account nr so we may assist?
Thank you in advance
Vox
Best regards,
KV
Kim V's updateReviewer Update
27 Oct 2022, 09:13Account number: ***
KV
Kim V's update27 Oct 2022, 09:13
Reviewer Update
Account number: ***
Vox Telecom's replyOfficial
27 Oct 2022, 09:58Good day , Kim V
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply27 Oct 2022, 09:58
Official
Good day , Kim V
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
27 Oct 2022, 09:58Good day , Kim V
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply27 Oct 2022, 09:58
Official
Good day , Kim V
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review.
Vox did advise on a double up speed promotion we currently running,
However the account holder prefer going to the new ISP.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
The connectivity issues were reported to the Network Provider , Vumatel - REF ISP - 933971
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
KV
Kim V's updateReviewer Update
27 Oct 2022, 11:04Your double up speed promotion is only available for a few months and it is offering more than we need. We are already on 50 Megs upload download. Your promotion will benefit a business not a household. I will not be paying this month but I am happy for you to prorate for the week I had fibre. I pay Vox for my fibre and you should be the one dealing with Vumatel ensuring your reputation is not damaged because of their negligence. It is such a pity that I leave Vox with such a bitter taste in my mouth.
KV
Kim V's update27 Oct 2022, 11:04
Reviewer Update
Your double up speed promotion is only available for a few months and it is offering more than we need. We are already on 50 Megs upload download. Your promotion will benefit a business not a household. I will not be paying this month but I am happy for you to prorate for the week I had fibre. I pay Vox for my fibre and you should be the one dealing with Vumatel ensuring your reputation is not damaged because of their negligence. It is such a pity that I leave Vox with such a bitter taste in my mouth.
KV
Kim V's updateReviewer Update
31 Oct 2022, 09:41Feedback:
After posting a review on Hello Peter and receiving a response from Vox we still did not get our Fibre restored at home. Let’s see if they still try and deduct their final payment today.
We do however, finally start, with the new telecommunications company tomorrow. Yay!!!
After posting a review on Hello Peter and receiving a response from Vox we still did not get our Fibre restored at home. Let’s see if they still try and deduct their final payment today.
We do however, finally start, with the new telecommunications company tomorrow. Yay!!!
KV
Kim V's update31 Oct 2022, 09:41
Reviewer Update
Feedback:
After posting a review on Hello Peter and receiving a response from Vox we still did not get our Fibre restored at home. Let’s see if they still try and deduct their final payment today.
We do however, finally start, with the new telecommunications company tomorrow. Yay!!!
After posting a review on Hello Peter and receiving a response from Vox we still did not get our Fibre restored at home. Let’s see if they still try and deduct their final payment today.
We do however, finally start, with the new telecommunications company tomorrow. Yay!!!
Vox Telecom's replyOfficial
03 Nov 2022, 11:49Good day, Kim V
We can confirm that no further debit order was sent for payment . The cancellation was scheduled for 01 Nov 2022.
The link was down and escalated to Vumtel for assistance, REF: ISP-928341
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
We can confirm that no further debit order was sent for payment . The cancellation was scheduled for 01 Nov 2022.
The link was down and escalated to Vumtel for assistance, REF: ISP-928341
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Nov 2022, 11:49
Official
Good day, Kim V
We can confirm that no further debit order was sent for payment . The cancellation was scheduled for 01 Nov 2022.
The link was down and escalated to Vumtel for assistance, REF: ISP-928341
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
We can confirm that no further debit order was sent for payment . The cancellation was scheduled for 01 Nov 2022.
The link was down and escalated to Vumtel for assistance, REF: ISP-928341
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,