1 reviews | Active since Jul 2024
Horrible treatment to existing customers
Horrible experience. I have to cancel my existing contract and pay a cancellation fee just to move from one apartment to another. ( which is 5 mins away from each other)
The cancellation fee is ridiculously high and I do not have the funds to pay such a disastrous amount. I cannot keep the same price I pay monthly and when moving to my new place I have to go to a higher line . I requested a quote to KEEP my same contract at the same price and they cannot provide me with that.
I cannot understand why they don't just charge a basic moving fee to move my router / FTTH connection form one premises to another instead of forcing me to close a contract and open a new one. Absolutely no loyalty to existing customers and not able to assist with providing me an affordable contract .
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox