SM
Sheldon M
1 reviews | Active since Mar 2022
08 Mar 2022, 16:52
Horrible terrible service
After my previous review of how useless vox and vumatel is, all that happened since then till today is that they said I do not have to pay for the ****ty installation, low and behold my sheep have run over the cable lying in the ground and have now severed the cable, we have no wifi, thank you vox, vumatel , I called they said that they will escalate the matter, probably like the previous 3 months, think vary carefully before using these clowns, horrible terrible people, hope all people complain so these clowns can get a wake up call
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Mar 2022, 17:53Good day Sheldon,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2022, 17:53
Official
Good day Sheldon,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Mar 2022, 22:59Good day, Sheldon M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2022, 22:59
Official
Good day, Sheldon M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider did attend to the line tightening.
After the amendments were made, we received a new review to advise that the link was down after the Network Provider attended to the site.
We received a request to cancel the services. This request has been actioned in line with our Cancellation Procedures and Contract Terms.
Should you require any further assistance please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox