RK
Retha K
1 reviews | Active since Oct 2022
21 Feb 2023, 16:19
Horrible telephone manners and service
Very very poor service. I have vent before and it was all good for few months, now the shocking customer service starts again!!! Phone to hear what problem is with no connection. She ask me what lights are on box, i answered and then she was gone let me hold on in vain and after 15mins drop the call. Disgusting!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
21 Feb 2023, 16:43Good day, Retha K
Thank you for your review.
Kindly note that the details provided does not allocate an account. Please provide us with your Vox account ID
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details provided does not allocate an account. Please provide us with your Vox account ID
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2023, 16:43
Official
Good day, Retha K
Thank you for your review.
Kindly note that the details provided does not allocate an account. Please provide us with your Vox account ID
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details provided does not allocate an account. Please provide us with your Vox account ID
Kind Regards,
Vox
RK
Retha K's updateReviewer Update
21 Feb 2023, 17:30***
RK
Retha K's update21 Feb 2023, 17:30
Reviewer Update
***
Vox Telecom's replyOfficial
21 Feb 2023, 19:21Good day ,
Thank you , We have sent the details of your complaint to our support team to assist.
We will be in contact with you soonest.
Kind regards,
Vox
Thank you , We have sent the details of your complaint to our support team to assist.
We will be in contact with you soonest.
Kind regards,
Vox
Vox Telecom's reply21 Feb 2023, 19:21
Official
Good day ,
Thank you , We have sent the details of your complaint to our support team to assist.
We will be in contact with you soonest.
Kind regards,
Vox
Thank you , We have sent the details of your complaint to our support team to assist.
We will be in contact with you soonest.
Kind regards,
Vox
RK
Retha K's updateReviewer Update
21 Feb 2023, 20:38Thank you, it was sorted quickly when they called me about 15mins ago.
QUESTION: Why do one not get the service you pay for in the first place? Why always have to resort to drastic measures before you trigger some response. Why not attend to paying customers, without them where will one be?
QUESTION: Why do one not get the service you pay for in the first place? Why always have to resort to drastic measures before you trigger some response. Why not attend to paying customers, without them where will one be?
RK
Retha K's update21 Feb 2023, 20:38
Reviewer Update
Thank you, it was sorted quickly when they called me about 15mins ago.
QUESTION: Why do one not get the service you pay for in the first place? Why always have to resort to drastic measures before you trigger some response. Why not attend to paying customers, without them where will one be?
QUESTION: Why do one not get the service you pay for in the first place? Why always have to resort to drastic measures before you trigger some response. Why not attend to paying customers, without them where will one be?
Vox Telecom's replyOfficial
22 Feb 2023, 10:24Good day, Retha K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply22 Feb 2023, 10:24
Official
Good day, Retha K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox