Horrible slow process - Now left with no fibre

I was approached by vox rep in my complex. They were promoting a nice deal offering 3 months free, R600 p/m + UPS. Tempting enough I agreed and he signed me up right away in the comfort of my home. I cancelled my current This was 1st week of December, then on the 15 he calls back and asks me to resend a picture of my ID, I do so, he comes back and tells me pictures dont match and must certify it , I do so, but still they tell me i must get back and the SAPS mustnt initial - but write their full names and surname??? how absurd ? I end up sending my passport and they eventually approve on the 16th, till date no feedback, no installation worse they told me I forfeit the package and normal rates apply. I am now cut off from my then existing ISP , I work from home and have to buy data daily. this is a nightmare!!!!