HORRIBLE SHOCKING SERVICE
<p>I HAVE BEEN A CUSTOMER OF VOX FROM AUGUST 2016.THE SERVICE HAS BEEN A NIGHTMARE FROM THE BEGINNING TILL THE END.ACCOUNTS DEPARTMENT AND INSTALLATIONS ARE THE MOST CONFUSED DEPARTMENTS IN THE WORLD.I HAVE NEVER EXPERIENCED SUCH INCOMPETENCY IN MY LIFE.TO DATE MY SERVICE IS SUSPENDED AND I HAVE CREDIT DUE TO ME BUT THEY ARE REFUSING TO CREDIT THE ACCOUNT ALSO I CANT EVEN PROCURE NEW SERVICE AS ACCORDING TO VOX IM STILL CONTRACETD WITH THEM TILL THE END OF MAY.IMAGINE THAT WOW AMAZING?????.SUSPENDED SERVICES CREDIT DUE AND TERMINATION DATE THAT CANNOT BE BACK DATED TO THE END OF APRIL CAN ONLY BE LOADED FOR THE END MAY.I HAVE NEVER HEARD OF SUCH GUBBARISH IN MY ENTIRE LIFE.</p> <p>BE WARNED THE LINE SPEED WAS GOOD BUT THE SERVICE IS A NIGHTMARE CHOOSE WISELY BECAUSE AT THE END OF THE DAY WHAT MATTERS IS THE SERVICE DURING TIMES LIKE THIS.I WILL BE WITHOUT INTERNET FOR 21 DAYS AS I REFUSE TO PAY THEM UNTIL MY ACCOUNT IS CREDITED AND CLOSED OFF AS OF THE END OF APRIL AND VOX WILL NOT DO IT.</p>
Good day Cindy.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Good day Cindy.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter and will be in contact with you soon.
Regards,
Vox Telecom
Received a call from Vox and it was still pathetic so really Vox .you cannot even redeem yourselves
Received a call from Vox and it was still pathetic so really Vox .you cannot even redeem yourselves
Good day Cindy,
Thank you for your response.
We have confirmed with our Logistics Department that the initial collection of the hardware was scheduled for 24 April 2017, unfortunately we were not able to collect the hardware as the driver was informed that he could not take the hardware as it was still in use.
We have been in contact with you and confirmed a new date for collection of hardware.
Regards,
Vox Telecom
Good day Cindy,
Thank you for your response.
We have confirmed with our Logistics Department that the initial collection of the hardware was scheduled for 24 April 2017, unfortunately we were not able to collect the hardware as the driver was informed that he could not take the hardware as it was still in use.
We have been in contact with you and confirmed a new date for collection of hardware.
Regards,
Vox Telecom
my issue is still not resolved you continue to invoice my account incorrectly for the new house and later suspended and refused to terminate the services.
holding me hostage for your bad services.
The hardware was collected for the old house and delivered to Vox for the new account and still the invoicing and recalculation is incorrect buT VOX IS ADAMANT THAT THEY HAVE CORRECTLY INVOICED MY ACCOUNT.ZELMA JOOSTE IS CHEECKY AND HAS NO UNDERSTANDING OF HER OWN ACCOUNTING PRINCIPLES.THIS IS ABSOLUTELY SHOCKING.EVEN YOUR RESPONSE IS NOT EVEN ADRESSING ANY ISSUES. IT SO SUPERFICIAL.VOX DOESNT CARE BE CAREFUL BEFORE YOU SIGN UP WITH THEM THIS IS HOW I FEEL.
my issue is still not resolved you continue to invoice my account incorrectly for the new house and later suspended and refused to terminate the services.
holding me hostage for your bad services.
The hardware was collected for the old house and delivered to Vox for the new account and still the invoicing and recalculation is incorrect buT VOX IS ADAMANT THAT THEY HAVE CORRECTLY INVOICED MY ACCOUNT.ZELMA JOOSTE IS CHEECKY AND HAS NO UNDERSTANDING OF HER OWN ACCOUNTING PRINCIPLES.THIS IS ABSOLUTELY SHOCKING.EVEN YOUR RESPONSE IS NOT EVEN ADRESSING ANY ISSUES. IT SO SUPERFICIAL.VOX DOESNT CARE BE CAREFUL BEFORE YOU SIGN UP WITH THEM THIS IS HOW I FEEL.
To access and question consumer account information THIS IS A LIE
To access and question consumer account information THIS IS A LIE
Good evening Cindy,
Thank you for your reply.
Please note that we are looking into the matter and revert back during tomorrow. There is an open query on your account for that has been logged with the Accounts Department – your reference number: VOX***
We apologise for the inconvenience caused.
Regards,
Vox Telecom
Good evening Cindy,
Thank you for your reply.
Please note that we are looking into the matter and revert back during tomorrow. There is an open query on your account for that has been logged with the Accounts Department – your reference number: VOX***
We apologise for the inconvenience caused.
Regards,
Vox Telecom
I HAVE GIVEN UP TODAY I SPOKE TO ZELMA WHO EVENTUALLY UNDERSTOOD MY ISSUES BUT THAT STILL DOES NOT RESOLVE MY ISSUE ON FO INTERNET DUE TO VOX INEFFICIENCIES
SPEED THE PROCESS UP LET ME ACCESS SERVICES FROM ANOTHER PROVIDER THIS IS UNFAIR PRACTISE
I HAVE GIVEN UP TODAY I SPOKE TO ZELMA WHO EVENTUALLY UNDERSTOOD MY ISSUES BUT THAT STILL DOES NOT RESOLVE MY ISSUE ON FO INTERNET DUE TO VOX INEFFICIENCIES
SPEED THE PROCESS UP LET ME ACCESS SERVICES FROM ANOTHER PROVIDER THIS IS UNFAIR PRACTISE
Good day Cindy,
this is still sitting with our Accounts Depatment and it has been confirmed that they are attending and processing your credit.
Our team is working hard to get this resolved for you as quick as possible.
Thank you.
Regards,
Vox Telecom
Good day Cindy,
this is still sitting with our Accounts Depatment and it has been confirmed that they are attending and processing your credit.
Our team is working hard to get this resolved for you as quick as possible.
Thank you.
Regards,
Vox Telecom
still waiting
still waiting
Good day Cindy,
Please note that the necessary credits have been allocated to your account and the collections manager is currently in contact with you.
It has been confirmed that hardware has been received on the 10/05/2017. Thank you.
Kind Regards,
Vox Telecom
Good day Cindy,
Please note that the necessary credits have been allocated to your account and the collections manager is currently in contact with you.
It has been confirmed that hardware has been received on the 10/05/2017. Thank you.
Kind Regards,
Vox Telecom