KM
Katlego M
1 reviews | Active since May 2025
12 May 2025, 13:36
Horrible Servive - Fibre Router Delivery
It's been close to a month since I ordered a line with Vox with vodacom infrastructure. Vodacom was amazing with their part of the arrangement, the process was fast, smooth and efficient. I have been waiting for Vox to send their router since then, and no one is giving me actual information. I got a call on Friday from retentions telling me that my router was out for delivery and should be here by Monday (12/05/2025). This has not happened and no one on their whatsapp helpline knows a damn thing.
I absolutely do not recommend!, I am not paying for any cancellation nonsense. You will learn to deliver on your promises!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 May 2025, 13:51 Good day, Katlego M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 May 2025, 13:51
Official
Good day, Katlego M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 May 2025, 08:13 Good day, Katlego M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 May 2025, 08:13
Official
Good day, Katlego M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox