Horrible Service from VOX Telecom

My fiber installation was struck by lightning over the weekend. I reported it to Vox just after 8.00am on Monday morning with a request for an urgent replacement, as I work from home and WiFi is vital to my business. Since then I have had ZERO assistance despite numerous follow ups! All I get is shifted from pillar to post between Sales and Technical! I have made it clear that I DO NOT WANT A QUOTE....as this is their equipment and it is covered by my insurance......Just replace the damn thing as I need to get operating!!!!!! Poor Service