MK
Miss K
1 reviews | Active since May 2026
18 May 2026, 13:25
Horrible Service from Vox Telecom
We tried to get Vox fibre and experienced the worst service. After over a month they came back to us and we informed them that we were no longer interested in using their services due to bad horrible customer service. They proceeded to activate the line which means that a new service cannot activate their line without Vox deactivating their line. We requested cancellation beginning of May and we are still being sent from pillar to post
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Replies (2)
Vox Telecom's replyOfficial
18 May 2026, 13:30Good day Miss Khumalo
Thank you for reaching out.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
Thank you for reaching out.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
Regards
Vox Telecom's reply18 May 2026, 13:30
Official
Good day Miss Khumalo
Thank you for reaching out.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
Thank you for reaching out.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
Regards
MK
Miss K's updateReviewer Update
19 May 2026, 17:32Hi There
Please advise when the line will be released??
We are still being made fools of by Vox!!! The agent that I complained about yesterday sent a WhatsApp message confirming that the line has been released yesterday, I then asked him to send proof of cancellation which he ignored. I was on a call with Vox today and enquired about this I was informed that he in fact only logged the cancellation request today and instructed the cancellation team to release the line at the end of June. Due to incompetence and unprofessionalism must we now wait until the end of June??? For a cancellation of service that Vox failed to deliver??? Furthermore be expected to pay for a cancellation of an order of a service that we never received???? Is this the kind of deception we ought to expect from this service provider??? Please advise urgently
Please advise when the line will be released??
We are still being made fools of by Vox!!! The agent that I complained about yesterday sent a WhatsApp message confirming that the line has been released yesterday, I then asked him to send proof of cancellation which he ignored. I was on a call with Vox today and enquired about this I was informed that he in fact only logged the cancellation request today and instructed the cancellation team to release the line at the end of June. Due to incompetence and unprofessionalism must we now wait until the end of June??? For a cancellation of service that Vox failed to deliver??? Furthermore be expected to pay for a cancellation of an order of a service that we never received???? Is this the kind of deception we ought to expect from this service provider??? Please advise urgently
MK
Miss K's update19 May 2026, 17:32
Reviewer Update
Hi There
Please advise when the line will be released??
We are still being made fools of by Vox!!! The agent that I complained about yesterday sent a WhatsApp message confirming that the line has been released yesterday, I then asked him to send proof of cancellation which he ignored. I was on a call with Vox today and enquired about this I was informed that he in fact only logged the cancellation request today and instructed the cancellation team to release the line at the end of June. Due to incompetence and unprofessionalism must we now wait until the end of June??? For a cancellation of service that Vox failed to deliver??? Furthermore be expected to pay for a cancellation of an order of a service that we never received???? Is this the kind of deception we ought to expect from this service provider??? Please advise urgently
Please advise when the line will be released??
We are still being made fools of by Vox!!! The agent that I complained about yesterday sent a WhatsApp message confirming that the line has been released yesterday, I then asked him to send proof of cancellation which he ignored. I was on a call with Vox today and enquired about this I was informed that he in fact only logged the cancellation request today and instructed the cancellation team to release the line at the end of June. Due to incompetence and unprofessionalism must we now wait until the end of June??? For a cancellation of service that Vox failed to deliver??? Furthermore be expected to pay for a cancellation of an order of a service that we never received???? Is this the kind of deception we ought to expect from this service provider??? Please advise urgently