Horrible service from Vox

I would like someone to please actually assist me regarding this matter. Vox has been terrible at resolving this. I have been asking for over a week for assistance, I refer to ticket VOX***5 and ticket VOX***1. I have been trying to find out why I am billed an additional cost of R3,470.42 on my statement bringing my account to R6,460.33. Please may you kindly break it down for me what the R3,470.42 is for.

I received ticket numbers but nobody bothered to call me to explain or send an email. I called accounts yesterday and was told that it has been escalated to management and that there is a credit of R3013 added to my account. I was told to hold for management and held on forever until it cut.

I then chatted on the Vox whatsapp number today and was told the additional amount is for the sim card. So the sim cards cost R3,470? Wow!! Anyway, can someone do their job and explain what is going on?

vox is really becoming unprofessional. A few weeks ago I was told that I ordered a router, but I never received any router so I had to buy one, then I was told I am being billed for a router but why when it was not delivered

I sent this email to accounts and all I got was another ticket number which once again is unresolved ticket number VOX***4.

They very good at sending emails warning you that they will suspend you but very bad at resolving account queries.

This is ********** really.

I am hoping someone actually cares and sorts this out.