Horrible service for mobile data application.

<p>I would just like express my disappointment in Vox Telecom for the way in which my 2Gig Mobile Data application was handled. My customer id is ********** , i have an existing ADSL account with Vox Telecom and I dont have any issues with my account. I app**** for the mobile package on 02 August 2016, and I've been following up on a weekly basis about the progress of my application, but everytime I contact Vox I get a different story about what the status of my order is.</p> <p>On 17 August I received an email from Philip Kemp stating that my hardware is dispatched, on 31 August after following up again I received an email from Christelle Vorster stating that I needed to make a payment in order for the hardware to be sent, so I did the payment and received a confirmation email that the logistics department will send it. Today on 09 September I followed up again, I spoke to Marnus who checked with logistics and came back to tell me that my application is in the "Credit Check" process. This made no sense at all so I requested to cancel my application for mobile data.</p> <p>So after a month and a week Vox is still checking if I'm credible to have this package, even though I'm having an existing ADSL package thats fully paid.</p>