Horrible service even after speaking to managers.
Moving home/flats in same complex was a nightmare or should I says still a nightmare . The customer service I have received so far is just horrible. NO SOLUTUION to my problem. Getting an invoice for no services rendered. 2 months just to get me up and running into my new flat, mind you I am still in the same complex. Multiple people calling me and having to explain the same issue to each person. I still have no internet. After 2 months I am sure I have dealt with every department, sales ,technicians, managers, customer service .. I still have no internet but I have a invoice I need to pay.
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Replies (2)
Vox Telecom's replyOfficial
23 Apr 2024, 18:15Good day Cleopatra P
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Apr 2024, 18:15
Official
Good day Cleopatra P
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Projects team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 May 2024, 10:03Good day, Cleopatra P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact and will assist until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact and will assist until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 May 2024, 10:03
Official
Good day, Cleopatra P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact and will assist until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team has made contact and will assist until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox