RB
Rocshaan B
1 reviews | Active since Sept 2022
25 May 2026, 14:44
Horrible service
To say I am appalled at the service is an understatement. Besides the hassle of going back and forth for my order to be installed and activated I have only used the fibre for 4 days and today on day 5 my fibre line is down, and I am told I need to wait 3 days for someone to attend to the issue even though this line is still new and I haven’t even used it for a week. Yet there’s such a huge bill waiting for me and I’m expected to pay it even though I have not even used the service for a week uninterrupted.
I don’t know if this is the standard of service from vox and vumatel but if it is I can use my peanuts to look for a different service provider because clearly the ******* service and client experience is the order of the day with these 2 service providers
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
25 May 2026, 15:02 Good day Rocshaan B
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Vox Telecom's reply25 May 2026, 15:02
Official
Good day Rocshaan B
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance.
We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Kind Regards,
Vox
RB
Rocshaan B's updateReviewer Update
25 May 2026, 17:12This reply is completely unsatisfactory! There is no sense of urgency or accountability. From the onset I had a terrible experience and now I missed a very important exam and meeting because of unreliable fibre and a service provider that only provides reference numbers with no real urgency or feedback
Can someone call me to take me through my options in terms of cancelling. I do not believe I can pay an arm and a leg for this ********** experience and service
Can someone call me to take me through my options in terms of cancelling. I do not believe I can pay an arm and a leg for this ********** experience and service
RB
Rocshaan B's update25 May 2026, 17:12
Reviewer Update
This reply is completely unsatisfactory! There is no sense of urgency or accountability. From the onset I had a terrible experience and now I missed a very important exam and meeting because of unreliable fibre and a service provider that only provides reference numbers with no real urgency or feedback
Can someone call me to take me through my options in terms of cancelling. I do not believe I can pay an arm and a leg for this ********** experience and service
Can someone call me to take me through my options in terms of cancelling. I do not believe I can pay an arm and a leg for this ********** experience and service
RB
Rocshaan B's updateReviewer Update
26 May 2026, 08:35At some point the calls for all things completely unrelated to my current issue is getting extremely annoying and frustrating because I am being called for everything under the sun besides what I actually need assistance with. Every time a different person calls and I need to explain and ask for feedback and none of them are efficient in getting me the assistance I need. It’s an absolute nightmare dealing with vox and vumatel especially when it comes to technical issues. No one is keen enough to assist and everyone passes the buck to someone else with no one actively trying to assist
How is it possible for a new line to work for only 4 days how in Gods name is that even remotely possible which means the initial installation was faulty but I can’t even make that determination because NO ONE knows and NO ONE IS TAKING ACCOUNTABILITY FOR THIS ********** SERVICE!!!
I missed a fundamental exam because of this *******
How is it possible for a new line to work for only 4 days how in Gods name is that even remotely possible which means the initial installation was faulty but I can’t even make that determination because NO ONE knows and NO ONE IS TAKING ACCOUNTABILITY FOR THIS ********** SERVICE!!!
I missed a fundamental exam because of this *******
RB
Rocshaan B's update26 May 2026, 08:35
Reviewer Update
At some point the calls for all things completely unrelated to my current issue is getting extremely annoying and frustrating because I am being called for everything under the sun besides what I actually need assistance with. Every time a different person calls and I need to explain and ask for feedback and none of them are efficient in getting me the assistance I need. It’s an absolute nightmare dealing with vox and vumatel especially when it comes to technical issues. No one is keen enough to assist and everyone passes the buck to someone else with no one actively trying to assist
How is it possible for a new line to work for only 4 days how in Gods name is that even remotely possible which means the initial installation was faulty but I can’t even make that determination because NO ONE knows and NO ONE IS TAKING ACCOUNTABILITY FOR THIS ********** SERVICE!!!
I missed a fundamental exam because of this *******
How is it possible for a new line to work for only 4 days how in Gods name is that even remotely possible which means the initial installation was faulty but I can’t even make that determination because NO ONE knows and NO ONE IS TAKING ACCOUNTABILITY FOR THIS ********** SERVICE!!!
I missed a fundamental exam because of this *******
RB
Rocshaan B's updateReviewer Update
26 May 2026, 12:52Does anyone have an update on when my line will be restored? Or will this review just be ignored
RB
Rocshaan B's update26 May 2026, 12:52
Reviewer Update
Does anyone have an update on when my line will be restored? Or will this review just be ignored
Vox Telecom's replyOfficial
26 May 2026, 12:58Good day Rocshaan
Kindly note that your review has been added to your ongoing escalation which is still in progress.
An agent will be in contact with you to assist accordingly.
Kindly note that your review has been added to your ongoing escalation which is still in progress.
An agent will be in contact with you to assist accordingly.
Vox Telecom's reply26 May 2026, 12:58
Official
Good day Rocshaan
Kindly note that your review has been added to your ongoing escalation which is still in progress.
An agent will be in contact with you to assist accordingly.
Kindly note that your review has been added to your ongoing escalation which is still in progress.
An agent will be in contact with you to assist accordingly.
Vox Telecom's replyOfficial
01 Jun 2026, 08:12Good day Rocshaan
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
Vox Telecom's reply01 Jun 2026, 08:12
Official
Good day Rocshaan
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Regards
Vox