sV
stephan V
1 reviews | Active since Oct 2009
24 Jun 2021, 08:09
HORRIBLE SERVICE!
Horrible service! Dont deserve a star at all! No communication! Already paid for a month without any wifi meshing as promised been waiting 2 weeks called several times no feedback from them! Then this morning we get another bill for July! ABSOLUTE HORRIBLE! Starts with a bang without any service delivery!
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Replies (5)sV
stephan V's updateReviewer Update
24 Jun 2021, 09:44Here is where we stand:
Emailed complaint - Tuesday, received a ticket ref number ( NO REPLY)
Called Yesterday - Spoke to tech department (Phillip) said he will call this morning (NOTHING)
Called again this morning - Spoke to the Home to fibre department - Said her manager (Natalie) will call us immediately ( NOTHING) its been over an hour!
This level of service is absolutely SHOCKING!
Emailed complaint - Tuesday, received a ticket ref number ( NO REPLY)
Called Yesterday - Spoke to tech department (Phillip) said he will call this morning (NOTHING)
Called again this morning - Spoke to the Home to fibre department - Said her manager (Natalie) will call us immediately ( NOTHING) its been over an hour!
This level of service is absolutely SHOCKING!
sV
stephan V's update24 Jun 2021, 09:44
Reviewer Update
Here is where we stand:
Emailed complaint - Tuesday, received a ticket ref number ( NO REPLY)
Called Yesterday - Spoke to tech department (Phillip) said he will call this morning (NOTHING)
Called again this morning - Spoke to the Home to fibre department - Said her manager (Natalie) will call us immediately ( NOTHING) its been over an hour!
This level of service is absolutely SHOCKING!
Emailed complaint - Tuesday, received a ticket ref number ( NO REPLY)
Called Yesterday - Spoke to tech department (Phillip) said he will call this morning (NOTHING)
Called again this morning - Spoke to the Home to fibre department - Said her manager (Natalie) will call us immediately ( NOTHING) its been over an hour!
This level of service is absolutely SHOCKING!
Vox Telecom's replyOfficial
24 Jun 2021, 10:09 Good day, Stephan V
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Jun 2021, 10:09
Official
Good day, Stephan V
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
sV
stephan V's updateReviewer Update
24 Jun 2021, 11:10I hope so weve been waiting for weeks for feedback!!!! Unacceptable! Get back to us asap!
sV
stephan V's update24 Jun 2021, 11:10
Reviewer Update
I hope so weve been waiting for weeks for feedback!!!! Unacceptable! Get back to us asap!
sV
stephan V's updateReviewer Update
24 Jun 2021, 11:12Also how are you planning to investigate if you dont have or ask for details???? Seems like an automated response?
sV
stephan V's update24 Jun 2021, 11:12
Reviewer Update
Also how are you planning to investigate if you dont have or ask for details???? Seems like an automated response?
Vox Telecom's replyOfficial
24 Jun 2021, 14:35 Good day, Stephan V
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Jun 2021, 14:35
Official
Good day, Stephan V
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox