KT
Kopano T

1 reviews | Active since Jul 2019

24 Feb 2026, 17:45

Horrible service, don’t recommend

Having to deal with Vox has been such a painful experience from day 1, every step of the process has been unpleasant. I’ve done 3 if not more quotes with them and this is all due to the sales agents being negligent or just pure ignorance, no one gets back to you, I have to constantly call for feedback. Not only them but their supplier Vodacom is horrible, they send their tech and wow horrible service. I know for a fact that if vuma operated in my area independent from Vox, I’d had my fibre installed a long time ago. Having to wait an entire month to get fibre installed is crazy business.

0
Replies (2)
Vox Telecom
Vox Telecom's reply24 Feb 2026, 18:47
Official
Good day, Kopano!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox 
Vox Telecom
Vox Telecom's reply05 Mar 2026, 11:50
Official
 Good day, Kopano!

Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***