1 reviews | Active since Apr 2024
Horrible service delivery
If i could give a 0 star rating i would do just that, 2 months ago my annual package expired with VOX. i then downgraded to a R450 package, This is the 2nd month i am paying R650 for a R450 package I have emailed and CC'd relevant departments advised by Manager Mlungisi Thwala and to date no response from the accounts team. (email address used was accounts@voxtelecom and collections@voxtelecom, and i resent it to TelcoFTTH@voxtelecom) I asked the Manager why I am being billed R650 instead of R450 he could not give me a answer. VOX, please do better, please get Managers who can give us clear explanations. No one has called and my Fiber is offline. Please dont only be eager to sign customers up. Please be eager to assist when we have issues.
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales Channel Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales Channel Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
I am offline again, billed R850, after I asked numerous times to pay R450. Should i add screenshots over here to prove i am on a 25mbps upload and download and being billed R650? currently sitting on R850.
I am offline again, billed R850, after I asked numerous times to pay R450. Should i add screenshots over here to prove i am on a 25mbps upload and download and being billed R650? currently sitting on R850.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox