JB
Jan B
1 reviews | Active since Feb 2026
23 Feb 2026, 09:36
Horrible Service Delivery
I am very disappointed with VOX. I moved from appartments and they are forcing me to cancel my contract and get a new one although the fibre provider is the same and then charging me for cancel a contract. Their support department is lacking to say the least as there is clearly no internal communication and you get different answers from different agents .
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Vox Telecom's replyOfficial
23 Feb 2026, 09:50 Good day Jan
Thank you for your review
Please note that the details of your complaint has been sent to the Account Manager for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review
Please note that the details of your complaint has been sent to the Account Manager for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply23 Feb 2026, 09:50
Official
Good day Jan
Thank you for your review
Please note that the details of your complaint has been sent to the Account Manager for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your review
Please note that the details of your complaint has been sent to the Account Manager for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox