Horrible Service - could not resolve activation issue with Vumatel

We received horrible service from Vox. We unsuccessfully tried to set-up fibre internet with Vox for over a 2 month period. The fibre line was installed by the previous tenant so all Vox needed to do was activate the line with Vumatel. Multiple activation orders were submitted and Vumatel would not active the line until only one activation order was associated to the account. We called Vumatel multiple times to try and resolve the issue but they said only Vox could cancel the orders. We spoke to Vox over 20 times trying to get them to resolve the issue but they could not figure out what was wrong with the account. Today we asked Vox to cancel all of the activation orders that they submitted to Vumatel so that we can start the process over with another provider... we have yet to get confirmation of the cancelled orders and have no idea how long it will take. If Vox does not successfully cancel the orders we cannot get fiber with any other provider (vumatel will not process the application with outstanding orders). Vox has essentially removed all of our options to use another service for the past 2 months due to their inability to understand the application process with Vumatel.