Horrible service

We registered to have fibre put in at our flat on the 4th of January this year. After confirming that this will be done, we were told that there is no fibre point where we live, but one will be put in shortly. It is now the 1st of February and absolutely nothing has been done. My wife work from home and wifi is a necessity. We are paying thousands if rands in data so she can do her work while Vox gives us the run around every time we ask what the problem is. The first impression they gave us is absolutely **********.