Horrible service by Vox telecom account department

I had a very bad experience with Vox telecom,my colleague advised me to use their services,I was paying about R700 just like my colleague,after using their services I got the shock of my life where they deducted over R2k from my account without my consent,I then went to the bank to the bank and asked them to remove the debit order until this matter is sorted. After giving them a call,I was shocked to hear that they charged me that amount after mistakenly shipping a router to my house which I never asked for. How can I be charged me for something I didn’t even request and none of my people saw. After many months of me and my colleagues calling them,the lady that’s in charge of the account finally called me,she had no clue about what I was referring to,she kept telling me to pause while she’s going through her emails in a very rude and condescending manner,after realizing that she’s not able to assist I asked her if I could record the conversation,she was very very rude and decided to hang up on me.i then asked to speak to her manager,she emailed to tell me she conveyed my message and that her manager will be in contact with me,I waited and waited and got no call until I wrote a message on Hello Peter,to make matters worse,I think they send a message telling hello Peter to delete my message because hello Peter advised me to write another review without mentioning names. At this stage,my colleagues and I will be opening a ******** case against Vox for debiting money in my account without my consent,my bank was very shocked that such a big company can debit people’s moneys without their consent.my private banking information was used without my consent and that is not in line with the protection of personal information act. I will take this further with the Consumers protection and other relevant authorities.