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Nolubabalo N

1 reviews | Active since Sept 2023

12 Sept 2025, 19:17

Horrible service

My account was suspended yesterday due to non payment. I then made a payment at 18:28 and I sent my pop via email. I then called technical support and they told me that payments reflect within 24 hours. Today I called in about 3 to 4 times and spoke to different agents who told me to wait for the 24 hour period to pass and then the account will automatically activate even though the accounts department will be closed. 24 hours has passed and I just spoke to Juliet from technical support and she told me that nothing can be done now and I need to wait for accounts to open tomorrow at 8am. This is very very annoying and I still have no internet access. How is it that all the agents I spoke to assured me that all will be good by today and the system will update automatically??? Please call up the recordings if need be because this is annoying.

0
Replies (2)
Vox Telecom
Vox Telecom's reply12 Sept 2025, 19:56
Official
Good day Nolubabalo Nyaka,

Thank you for your review.

The above has been noted and escalated for a further investigation. 

The accounts team will be in contact with you as soon as possible to assist further.

Kind regards,
Vox
Vox Telecom
Vox Telecom's reply19 Sept 2025, 13:36
Official
Good day Nolubabalo Nyaka,
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved. 

Regards
Vox