NH
Nkosazana H

1 reviews | Active since Aug 2022

27 Aug 2022, 23:54

Horrible Service.

Ordered DSL. I didn't have any internet because apparently "the cables in my area were too old".. whereas before you order, you check coverage and the company's website tells you whether you have coverage or not

I wasn't assisted in anyway, you'd swear it was my fault that the cables were old, they made me rent a router with them because apparently the router I had bought was faulty. And so I did, had to pay for the router for 12 months because of "old cables" .. were they not supposed to make sure that everything is up to date? Maybe I'm crazy..

Also, they made me pay for the internet that I couldn't use because of "old cables" for two months. Horrible service I tell you.

0
Replies (2)
Vox Telecom
Vox Telecom's reply28 Aug 2022, 08:29
Official
Good day,  Nkosazana H 
 
 Thank you for your query. 
 
Kindly note that the details of your query has been sent to the Account Manager to investigate and assist with the resolution. 
  
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply02 Sept 2022, 09:26
Official
Good day, Nkosazana H 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your query and the outcome thereof.


Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards,
Vox