KG
Krivashnie G
1 reviews | Active since May 2017
06 May 2022, 10:40
Horrible service
The worst service. I app**** in April and after installation a few days later my bill is almost 700. This is ****************. My service has now been cut due to non payments.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
06 May 2022, 11:36Good day , Krivashnie G
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of this query has been sent to accounts team to investigate and assist.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of this query has been sent to accounts team to investigate and assist.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 May 2022, 11:36
Official
Good day , Krivashnie G
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of this query has been sent to accounts team to investigate and assist.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your review.
For new Customers, Kindly note that the Vox billing is done in advance.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month.
Therefor, your billing will be for a pro-rated period, together with the full coming month in advance billing to give you your billed amount as per invoice sent.
Kindly note that the details of this query has been sent to accounts team to investigate and assist.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
KG
Krivashnie G's updateReviewer Update
06 May 2022, 11:42Why was i not told this when applying for the product.
KG
Krivashnie G's update06 May 2022, 11:42
Reviewer Update
Why was i not told this when applying for the product.
Vox Telecom's replyOfficial
10 May 2022, 10:11Good day, Krivashnie G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply10 May 2022, 10:11
Official
Good day, Krivashnie G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox