Horrible service and still not connected.

Come fetch your router. I'll start process all over again with different provider. I've wasted my airtime on this service that seems nonsensical. I've called numerous times I'm sure your call centre recognize my voice. We'll escalate to Bianca, Michelle or whoever but I'm still not connected. Vuma says its connected and you say you still need vuma to connect. I'm so eternally frustrated with this process. How long does it take to click a button to activate a service? Should I wait another year before I can have service? I work from home, I've been buying data day in and day out because off course, tomorrow my service will be activated? Then 2 weeks later im still calling.