Horrible service and poor product

Incredibly poor service I'm receiving fron Vox. I've had an issue on unreliable connection for over a year and have lost count of how many calls I've logged with them. They are always adjusting some settings that didn't make a difference. I escalated my issue 2 days ago, which they said is marked as urgent and am still waiting for help. I phoned their complaints' line this morning and 10 hours later nothing has happened. Right now I have no connection, I tried calling their technical number, I held on for 10 minutes then it took me to voice-mail. The cherry on top is that I'm not even getting the speed that I'm paying for. This is a rip-off of note. If you're looking for poor service and a place to waste your money, join Vox.