Horrible Service

Okay normally I wouldn't review a company but Vox has give me the WORST service I have ever received from any company. Back in November of 2020 we started our journey on installing Fiber to our apartment. They told us 7 days till installation. We waited 3 months. The installation happened at the end of January 2021. Then we had to transfer the account because due to circumstances one of the people who was living there had to move and the account was in her name. We asked one of the representatives who registered us to assist with transferring the account. This was beginning February. She told us it was done and the account information had been changed. End of February... The account still wasn't changed. Now in March we went through everything again and in April. In May we missed the payment because it was still under the wrong account details. We paid the full outstanding amount at the end of May and also the amount due for June. We sent proof of payments three times. Now only this morning we got feedback that they traced the payment and the Wi-Fi will be switched back on.

On my side I'm very disappointed in how we were treated and the service we got.