Horrible service

I logged a request on the 11th of October telling them that I am moving and need them to come get their router since they said I cannot take it with me. Told them to come on the 30th of November. No one ever came, today is the 10th of December, still nothing and a new person now lives at the premises.

I then ordered that they install fibre at the new place. On the 30th of November, today is the 10th of December, no feedback, nothing. I have called their offices every week since the 10th trying to get feedback, the one consultant said 6 weeks, the other consultant hung up on me. No man VOX!!!! I have never had such experience from you before and I have installed Fibre at 2 premises with your company, both times, service was efficient and done within a week. What the Hell is going on with your service going down like this?!! No man! Do better. Everyone is complaining about the Service! Fix it!