SF
Sunette F
1 reviews | Active since Sept 2022
03 Apr 2023, 09:39
Horrible service
We joined Vox I'm January this year. When applying I told them that we will be moving to a new place in February and they guaranteed me that it won't be a problem as they will just migrate our line. So in February I got debited my monthly fee of R699 March they debited me R2047. Twice for old residence and once for the new residence. So after phoning emailing and empty promises that I will be credited and the problem will be resolved again I was debited R1398 this month. Again for the old residence and the new residence. I am fed up with VOX and the incompetence of their service.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Apr 2023, 10:22Good day, Sunette F
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Apr 2023, 10:22
Official
Good day, Sunette F
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Sales Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
SF
Sunette F's updateReviewer Update
03 Apr 2023, 11:01Yeah right.....
SF
Sunette F's update03 Apr 2023, 11:01
Reviewer Update
Yeah right.....
Vox Telecom's replyOfficial
04 Apr 2023, 10:57 Good day, Sunette F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
The account manager will remain in contact until the refund has been processed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
The account manager will remain in contact until the refund has been processed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 Apr 2023, 10:57
Official
Good day, Sunette F
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
The account manager will remain in contact until the refund has been processed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
The account manager will remain in contact until the refund has been processed.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox