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jE
juna E

1 reviews | Active since May 2013

16 Aug 2022, 09:37

Horrible service

Horrible service from Vox Have my wifi for work purposes however the wifi always drops or is offline. Its been off the third time for this month. I requested cancellation due to the horrible service but they want a cancellation fee of over R2000 I want to cancel due to them not being able to provide the service that I pay for and will not pay cancellation fees

0
Replies (4)
Vox Telecom
Vox Telecom's reply16 Aug 2022, 10:24
Official
Good day , Juna E
 
Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
jE
juna E's update17 Aug 2022, 14:27
Reviewer Update
My line is still down. This is absolutely pathetic
I'm sure eskom would be better at providing wifi
Vox Telecom
Vox Telecom's reply17 Aug 2022, 14:58
Official
Good day Juna E

 Thank you for your post.

Kindly note that the original fault is still open on the reference VOX***5 

The Support team will follow up with the Network Provider  , Evotel  (Ref 049416 ) on the progress of the fault and update you on the status.
 
Regards
Vox
Vox Telecom
Vox Telecom's reply19 Aug 2022, 07:45
Official
Good day, Juna E

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Evotel restored the link.

We have received the request to cancel the services and the cancellation request has been actioned accordingly.

Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***

Kind Regards,
Vox