1 reviews | Active since May 2022
Horrible service
If you love your sanity DO NOT ever make use of the services it's the worst experience if ever had with Fibre companies.
I had an account with them for two years and I couldn't cancel my registration until the two years was finished. In May this year (12th) to be exact my Fibre just stopped working. I made so many calls, I was sent from pillar to post because no one could understand what the problem is Vox and Vumatel blamed each other until both their technicians could fix it. I ended up canceling my account and they sent my a cancellation letter now they handed me over.
I called a few times and I still don't have an answer. Even the team leader of accounts is avoiding me I left numerous messages. I would never recommend there services to anyone
Thank you for your query.
Kindly note that the details of your query has been sent to our finance team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our finance team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
