Horrible service

Good morning

I need assistance

Our connection was Cancelled on the 1st March without any communication.we are even penalized for cancelation R2 683.71 cancelation fee whereas we did not apply for any cancellation.we phoned to find out what was happening and we were told that we missed payment. Which is not our fault. Somebody did not do their Job on debiting our account.they gave us a new line on the 3rd,we had difficulties of configuration. yesterday I've been on the phone with VOx for almost half a day, trying to sort this issue out. using my own airtime. They said they will send an IT technician to my home to come and assist, we received a text around 22h30PM from Vox apologising for the delay and informing us they will attend to us 1st thing in the morning. To this point nothing has been done. We are being treated as if we are not paying for your services.whats shocking is that they are quick to request a full amount of the monthly subscription fee yet the services that we receive are not for a full month. WE ARE UNHAPPY with how they conduct their business.they do not respond promptly to queries. We are still waiting.

This is affecting us drastically as we have things to do that requires internet services.

Can Somebody assist with reconnecting our service. Debiting our account on time and sorting out that mess of a cancelation fee which we never app**** for.

Unhappy clients-account number ‪***‬.