Horrible Service

I am writing this review with great frustration and disappointment regarding the ongoing service issues I have been facing, as well as the lack of effective resolution despite my numerous attempts to seek assistance. It is disheartening to experience such poor customer service from a company that claims to provide reliable fiber connectivity.

To begin with, I have had to deal with over five different individuals to address a single issue, and to my dismay, they all seemed to provide the same unhelpful responses without any actual resolution. This has been a waste of my valuable time and has left me feeling unheard and ignored as a customer.

Not only have I encountered a lack of efficiency, but I have also had to endure the rudeness of some of your personnel. It is deeply frustrating to be treated disrespectfully while trying to resolve an issue that should be handled professionally and promptly. Additionally, I have been repeatedly asked to explain my problem to multiple individuals, including a manager named Sascha, who assured me that they would assist me. Regrettably, I am still without a reliable internet connection, despite their promises.

Furthermore, the only time someone was finally sent to my residence to address the problem, they arrived two hours late, further inconveniencing me and meaning I was no longer at the residence. To add insult to injury, the individual had the audacity to send me a cheeky message via WhatsApp, displaying a complete lack of professionalism.

At this point, I am at a loss as to whom I can escalate this matter further. The person I was directed to, Sascha, has proven to be utterly unhelpful, and I am left without any reliable options for resolution. As a paying customer, I expected better service, clear communication, and timely resolution of the issues I have encountered.

I sincerely hope that you take my concerns seriously and understand the frustration and inconvenience I have endured. I implore you to investigate this matter thoroughly, provide me with a viable solution, and take appropriate action against the personnel who have demonstrated such poor customer service.