HORRIBLE SERVICE!!!!!!!

Vox telecom is by far the most unreasonable and horrid company that I have ever dealt with in my entire life.

I had moved from JHB (where there is fibre) to DBN (to an area that doesn't have fibre). I had called them to make arrangements to cancel my fibre to the home (Arounf the end of July). A week later I saw that it was not implemented so I cancelled it online on my own by logging into their portal. I then moved as the owners of the property needed to move back to their home. I moved back home to Durban as it was short notice and due to the fact that I work from home, had to order LTE package with them. My bill (AUGUST) then came and I had to pay the fibre and LTE package because they said cancellations need 30 days notice, that was ok I understood even though the new people in the place had free (that I paid for) internet. My LTE arrived and I ordered a vobi package with it which on their site comes with a phone. I received an email with the number etc for the vobi package and NO PHONE. I then sent countless emails to them to ask why, they eventually sent me an email saying it doesn't come with a phone. I then sent them an email with actual images of their site stating it does come with a phone, they said I do not qualify, I was then sick of fighting with them so I left it. My next bill then came ( SEPTEMBER) and I noticed that the fibre to the home is still being charged eve after the 30 days. I then deducted te charge for the fibre and paid for my LTE and vobi packages and sent them countless emails to please contact me regarding this to resolve the issue. NO ONE CONTACTED ME, I even tried calling multiple times but their phone rings for ages and no one is of any help. In the middle of September, I receive a call from an Irma who is in credit control, she tells me that I need to pay for the fibre again EVEN THOUGH I DO NOT USE IT and please note that the 30 days are n now gone , every time I tried to tell her my part and ask to check the emails and call logs, her call got conveniently cut. She then sends me an email to make immediate payment and then my service got cut. I WORK FROM HOME so this sent me into a spiral of stress and panic. I told her that I paid for my LTE and she cannot cut it, she states that it will only be reinstated once I pay my bill which was for the fibre. BY THIS POINT I AM EXTREMLY ****ED OFF BECAUSE FOR 1 I HAVE EMAILED AND CALLED COUNTLESS TIMES FOR US TO RESOLVE THIS BEFORE IT GOT TO THIS POINT BUT NO! WAS INTERESTED THE FOE 2 SOMETHING THAT I HAD ALREADY PAID FOR IS CUT. I them told Irma that I would like a manager to call me. To this day NO ONE HAS CONTACTED ME. I now had to pay the bill due to the fact that I need to work and due to Vox I missed a few days of work. At this point I will seek a new company to deal with as the customer service is absolute garbage, the people are rude and Vox has no interest in their customers. I am so disappointed in their level of service.