bA
badrunisa A
1 reviews | Active since May 2015
20 May 2024, 10:07
Horrible service
I have been sending numerous emails regarding my ping that is so low (4.5), I send screenshot of my speed test, yet no one call us back or does anything to assist me on this matter. My business is suffering as we cannot work without WiFi, nor can I make calls due to the WiFi issues as my lines work with Internet. Im paying for a service, yet the service is Failing me horribly.
We have been lagging for weeks now, I also feel like they throttle us down, bec 4.5mbps. -Your service is horrible, -Your communication towards clients with issues is horrible - customer service suck!
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Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
20 May 2024, 10:38Good day, badrunisa
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Telkom on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Telkom on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply20 May 2024, 10:38
Official
Good day, badrunisa
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Telkom on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***7
The Support team will follow up with the Network Provider , Telkom on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
23 May 2024, 13:10Good day, Badrunisa A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply23 May 2024, 13:10
Official
Good day, Badrunisa A
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox