Horrible service

Item: Vox Telecom
Rating: 1
Author: Karen P

They don't even deserve 1 star. We had a new installation on Friday but it was not properly done. My wifi only works when u use a cable. Been on the telephone and email since Saturday. Spoke to a manager this morning and he said well i really can't say when the technician will fix it.

Not cool, what kind of customer care is this

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

06 May 2021, 15:24

Good day, Karen

Thank you for your post.

Kindly note that your complaint has been escalated to the Operations team for assistance.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply06 May 2021, 15:24

Official

Good day, Karen

Thank you for your post.

Kindly note that your complaint has been escalated to the Operations team for assistance.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's replyOfficial

07 May 2021, 11:49

Good day. Karen P

Kindly note that we have received confirmation that the Installation of the router was completed.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply07 May 2021, 11:49

Official