HORRIBLE SERVICE

My router stopped working 10 days ago I called vox call centre for assistance everytime having to hold for an hour for assistance only to be told that a call for a technician has been logged and that someone will call to confirm appointment and no one called for the last 10 days o have had to go through the same process. That time my account is up to date but I don’t have access to WiFi. 10 days later I still don’t have WiFi.