KN
Khulu N

1 reviews | Active since Dec 2017

14 Dec 2017, 11:35

Horrible Service

I submitted an application for services. I was told the order would take 8 days to process. After 2 weeks: no word from the company, emails and calls from me went answered. I've just been informed that the order has just been placed, after yet another complaint from me. No explanation or apology. Pathetic!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply14 Dec 2017, 13:18
Official

Good afternoon Khulu,

Thank you very much for bringing this to our attention. We are currently investigating the matter and will revert back to you soonest.

Regards,

Vox

Vox Telecom
Vox Telecom's reply14 Dec 2017, 16:13
Official

Good afternoon Khulu,

We have brought this matter under your Sales Representatives Managers attention and will be addressed accordingly.

As per further feedback we have received, your Sales Representative has been in contact with you and provided you with feedback.

Please do not hesitate to contact us again, should you have any other further queries or might need immediate assistance. *** || ***

Regards,

Vox