IVDw
Iain Van Der westhuizen
1 reviews | Active since Aug 2016
25 Jan 2023, 22:39
Horrible ISP
Iam really not impressed vox turned off my internet line even when I have asked and asked for the amount for the claw back penalty I spent hours on the call trying to get through to billing iam so furious with vox I am actually just going to tell everyone I know to stay far away from vox and openserve once they have your business they don't care they just mess you around and don't care you ask them to call you asap they ignore you and technical assistance just terrible that does not know anything
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
26 Jan 2023, 07:55Good day, Iain V
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Jan 2023, 07:55
Official
Good day, Iain V
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the accounts team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Feb 2023, 10:12Good day, Iain V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply02 Feb 2023, 10:12
Official
Good day, Iain V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox