WP
Wynand P
1 reviews | Active since Jul 2023
31 Jul 2023, 14:24
Horrible horrible horrible service
Absolute no customer service, been almost 4 weeks with no fibre. Cant get a hold of them via customer portal or email. Phone calls are 20 plus minutes long with no answer. Debtors dept just does not answer any calls. If i could give them minus 10 stars i would.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
31 Jul 2023, 15:49Good day, Wynand P
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply31 Jul 2023, 15:49
Official
Good day, Wynand P
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
01 Aug 2023, 13:36Good day , Wynand P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2023, 13:36
Official
Good day , Wynand P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
We have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox