HORRIBLE HORRIBLE HORRIBLE

My horrible experience with Vox/Frogfoot started on 2 September 2021 when I started with the application etc. They installed the fiber line on 2 November. It was only activated on Friday, 25 February 2022. That is 4 months, just to "activate" the line or whatever excuse they gave me. NOT ONCE did anyone bother to call me to give me an update on what the problem is. I had to run after them sending emails trying to get answers and then I get the lame excuse "they busy working on the problem". Now, 4 months later and my fiber is eventually up and running, I have billing issues. So while I was waiting for the fiber line issue to be sorted I opted to make use of their LTE wifi @ R260 a month. 2 Days and it was depleted! I cancelled on the 3rd of January 2022. Debited my account on Feb (all good I suppose there is a month notice period). Yesterday I received my statement for the new month. Trues Nuts, the LTE has still not been cancelled. I email them immediately when I noticed this. Still now answer and off course the amount for the LTE and the fiber AND some other line (I have no idea what it is for) was debited this morning! I mailed them AGAIN this morning and STILL NO ANSWER from these people. I am so sorry that I ever got involved with this company and wish to God there was some way I can just cancel with them and have them come remove their ****! It has been issue after issue after issue and NO RESPONSE from anyone. I must say, there was 1 guy (Nelson Hart) who was trying to help me, HE at least tried, but there is only so much this poor guy can do to assist especially if my queries couldn't be answered by him cause it's not his department!!!!! I regret the day I entered into anything with this company!