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Chane M

1 reviews | Active since Feb 2020

04 Feb 2025, 21:20

Horrible fibre supplier

The absolute worst place to get fibre.

We have a 120 up and down line but we get throttled to 8.34 and we have to log a ticket or speak to a agent every day to get it fixed just so that we can get throttled tomorrow again

0
Replies (6)
Vox Telecom
Vox Telecom's reply04 Feb 2025, 21:36
Official
Good day,  Chane!

 Thank you for your post.

 Kindly note that the above has been noted and escalated to the Support department for investigation and resolution. 
 Feedback will be provided to you soonest

 Kind regards,
 Vox 
Vox Telecom
Vox Telecom's reply05 Feb 2025, 14:59
Official
Good day,  Chane
 
Thank you for your patience while this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
 Unfortunately we were unable to reach you on the nominated contact details on the account. 
However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting. 

Please advise on a convenient time and or alternate number for us to reach out.

Regards
Vox
CM
Chane M's update05 Feb 2025, 15:06
Reviewer Update
Good day

As per usual person we work during the day so I can not answer my phone and am not at home to do a speed test im only at home at 17:00

I went home on my lunch to do a test but my fibre is still not what I pay for it is download 35.9 and upload 60.80 it is supposed to be 120 up and down
Vox Telecom
Vox Telecom's reply07 Feb 2025, 10:19
Official
Good day, Chane
 
Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox 
CM
Chane M's update07 Feb 2025, 11:02
Reviewer Update
Good day

My problem is still not resolved I loged a speed test yesterday my fibre is so slow I can not even whatsapp!!

Vox send me a sms this morning please see the attached

Your Fibre Line Query has been logged with Frogfoot
We will be following up with Frogfoot for updates to ensure a speedy resolution of your query.
Note that Frogfoot does have a up to 3 days - time to resolve rule.
Your ticket ref is: VOX***4
Vox Telecom
Vox Telecom's reply14 Feb 2025, 07:47
Official
 Good day , Chane
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
 

Our Speed-test result requirements are as follow:
� Conduct a minimum of 3 x tests.
� Connected to the Router with Ethernet Cable � (No Wi-Fi)
� Conducted using the speedtest.net app that can be downloaded on the Ooklah App.
� https://www.speedtest.net/apps/windows
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox