Horrible experience with Vox

I sold my property in December 2024 and immediately informed Vox that I’m moving out to another property. The new owner of my old property requested me to transfer my vox account to him, and I immediately informed vox and I was told to write an email to cessions@vox of which I did. I then contacted vox in late December and early January to check if they completed the transfer and I couldn’t find them on WhatsApp, calls or anywhere. They contacted me on the 3rd week of January telling me that the account was never transferred and I have to pay for it. I only paid for the account that I’m currently using and to my surprise my account was suspended because Vox’s lazy employees couldn’t take business when I give it to them on a silver platter. They is no accountability there, employees cover up for each other at the expense of the company. They rush to suspend customer’s accounts even if the customer is not at fault. They just lost two accounts from me, and I am not the only one. I would even pay R100 000 if I have to just to cut ties with them.

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