Horrible experience

I was excited to join Vox telecom last year around Sept/Oct the first 3/4 months were too good, until I moved to a new place which was literally 12 houses away from my previous place. I called for reconnection at my new place and was told my previous account would be canceled and I'd have to pay the cancelation fee of almost over 3k and I'd have to start from scratch, I explained that I still wanted to remain at Vox but after a lot of back and forth on why it's cancelled and not just transferred because I still wanted to remain with my Wi-Fi I then agreed to pay the cancelation fee, I asked to pay it monthly as I could not afford to settle it all at once, a monthly reduction amount on the fee which also I had to battle on. I continued and kept reducing my outstanding fee while also paying my monthly premium.Right up until June I was told to settle or my account will not be activated. I explained I was not in any state fully settle at one go but was told that was management's decision and that's that. Fine, come July where I finally think I have the means to settle the remaining but oops I get an email that evotel is sad to see me go and another communication from Vox that my account will be canceled if I don't settle and should I settle before the 25th of July then the cancelation fee will be added to my account. Another cancelation fee of plus 2k has been added which I never initiated, which I never even mention anything along the lines of canceling. I have never had such bad experience in my entire life as a consumer and I regret so much for joining Vox telecom. At this point I'm defeated and wondering if this is some **** the run on black people to keep their company going or to push me away. I would understand if I had been the one to actually initiate the cancelation but I'm not and now I'm liable to pay for just wanting to keep Vox network. I am hurt, I don't get why I'm getting communication from them because they've cancelled my account at their own accord and decided they don't want me as a client. I can never recommend this telecom company to anyone and I don't see myself ever wanting to associate with them. I chose not to use anyone's names here for their own sake.