Horrible Customer Service - sitting with a huge bill but VOX at fault

The customer service I have received from Vox is very very disappointing considering the fact that I have been a customer for so long.

I am currently sitting with no connection after waiting for responses on email for 5 months and only now my services are cutt off with no communication.

This all started when I changed addresses at the same complex, just different units I notified in advance - the agent who dealt with me made a mistake with my address and inatlled at incoxrrect addres withou any confirmation from me - how they did that is beyond me. The installation took months to resolve. No communication on my exact billing for months. I made numerous calls and emails to this company with no response. I was set up at the incorrect address and after numerous calls no communication from anyone.

This is disgusting and I am going to take this further . I am willing to pay what I owe. It's the treatment for me that is so so bad.

You sent me multiple devices that I now have to return at my cost - How does that even work?

Now I am receiving threats on paying a large amount that no one even dared to call and explain what it is for.