Horrible Customer Service, Inquiry cost me R3,567.59

This is by far the most expensive inquiry I have ever made. I used Vox's fibre services before, then I took a break as I was away. Upon return, I requested that they switch on the line as I needed data for work. To cut a long story short, an "installation" was scheduled for the next week. On the day, a technician came out with a router and told me the line is dead and it would take 3 days to get it back up. I could not wait that long, even in my application I had requested Vox to tell me if they could fulfill the service within the requested time and advise so I could weigh my options. What followed were numerous phone calls to try and get answers, was stonewalled and the attitude was "If you ask for service from us, it will come when it comes, you cancel we shall slap with a bill"...How glad am I that we live in a country that has laws? (Consumer Protection). 9 days later the service was still not up and I had moved on, I cancelled the application on the 5th day, and I got a 3,567.59 fine, I got nothing in return, not a megabyte. Vox is one of those companies who brag about the number of customers they service, thing go well when they do, but if anything breaks, you are on your own, this is a slippery slope