PN
Phetheni N
1 reviews | Active since Jun 2022
24 Jun 2022, 15:10
Horrible customer service & incorrect billing .
I did a quote for the VOX SIP online-and never concluded the deal, now , I am now being charged monthly fees that I do not understand, I have been having many back & forth emails with your accounts department & no one is able to explain to me why am I billed for something i never used even and they have the nerve to send me demand notices, can this be resolved ASAP.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Jun 2022, 15:56Good day, Phetheni N
Thank you for your review.
Kindly note that the details of this query has been sent to the collection Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the collection Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Jun 2022, 15:56
Official
Good day, Phetheni N
Thank you for your review.
Kindly note that the details of this query has been sent to the collection Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the collection Manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jul 2022, 10:29Good day, Phetheni N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The collection manager requested that you provide the cancellation letter that was sent.
Your collection manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The collection manager requested that you provide the cancellation letter that was sent.
Your collection manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 10:29
Official
Good day, Phetheni N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The collection manager requested that you provide the cancellation letter that was sent.
Your collection manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
The collection manager requested that you provide the cancellation letter that was sent.
Your collection manager will remain in contact with you until resolution.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox