Horrible customer service

I started using VOX in 2022 and thought they were great until I had issues with connection. I have had no internet access for over 5 days and have been making at least 3 calls daily to the VOX contact centre. After pestering, a ticket was logged yesterday but still doesn't help because no one is coming to assist. The excuse is that they don't assist on the weekend but I had been calling from Wednesday, why didn't anyone come out from Wednesday to Friday? Horrible service, I even asked about cancellation and was told cancellations cannot be done on the weekend. I have lost all faith in their ability to put the customer first and I am very frustrated with this terrible service