HORRIBLE CUSTOMER SERVICE

I took out a contract with Vox , number one the contract was never explained to me. They took 2 months to do installation and i had to contact them over and over again to get them to come to come to the property, they made an appointment and never pitched and i had cancelled all my plans for the day . They finally came to install and their technician never ran a proper test for me as he said he had many other properties to go to. The network didn't work in the rooms downstairs and i phoned them and lodged numerous tickets and i was never assisted , they waited for the day of payment and said i must pay so they can assist me i refused to pay as i did not trust them at this point. I cancelled the account telephonically and no one informed me that i need to have it in writting , they now have chucked me with a bill of R6300,00 i have enquired about this bill and they have told me i need to return the device to another province in Gauteng as i am based in Newcastle. I spoke to Aniqaah from this company who was also very cheeky and never responded to an email i sent out to her all her responses were very cheeky . I HAVE NEVER FELT SO UNDER VALUED BY A COMPANY , I RECEIVED VERY HORRIBLE EXPERIENCE FROM THIS COMPANY AND WOULD NEVER RECOMMEND TO ANYONE , I WOULD INSTEAD WARN PEOPLE NOT TO TAKE UP THEIR SERVICE AS THEY DO NOT CARE ABOUT THEIR CLIENTS AND THEY NOW WANT TO HAND ME OVER TO THRID PARTY WHEN THEY HAVE GIVEN ME HORRIBLE EXPERIENCE AND CHARGING ME PENALTY FOR CANCELLATION OF WHICH CANCELLATION WAS A BREACH ON THEIR SIDE .