Horrible customer service.

I have been struggling for a few days now with Vox and the service is just appalling. I used their Chat function - and it is just awful! The consultants leave you hanging for 20mins/ 30 mins or sometimes just disappear completely, coming back after 1 - 2 hours saying they have trouble with their systems etc. But never keeping me in the loop! And still no resolvement on the issue I had!! How do you guys not care about helping your clients? That pay a lot of money per month for service? I literally took off from work to go home and try and resolve this, informing the guy I had limited time, and then he just do not answer met for 20mins.. Shocking!!! I am still struggling with my internet connection - have told about 5 different consultants the same story, and nothing!!