Horrible communication and service from Vox for no reason!

My line was deactivated by an employee for no reason! I’ve been on the phone with them for 5 days now trying to sort out the issue but keep being redirected, it’s weekend now and still no wifi! Vox couldn’t even communicate the correct info to me or my fiber provider. They initially gave me a turnaround time of 72 hours which in itself is ridiculous and added 48 hours after each day while I am paying for a service that I do not receive. This is not in line treating customers fairly. I would really not recommend them for anyone. This affects my studies and work, but it really is irrelevant for them as I was told yesterday 4:55 that they cannot assist anymore as it is almost time to go home.